Common FASTag Errors and Fixes Explained
FASTag has simplified toll payments across India, enabling cashless and hassle-free transactions. It has also streamlined commutes and travel. However, like any technology, it is not immune to errors. So, what happens when it does not work as expected? From recharge issues to tag compatibility problems, various random hiccups can crop up and disrupt the journey. We’ll break down the most common FASTag errors and fixes so users can troubleshoot and get back on the road quickly. FASTag Insufficient Balance Error and Solutions Perhaps the most frequent FASTag issue is the ‘insufficient balance’ error. It occurs when the linked prepaid account lacks the funds to cover the toll fee, leading to delays at the toll plaza and even penalties in some cases. This usually triggers an alert at the toll booth, and the operator may ask the driver to pay the toll in cash or face a penalty, depending on the toll plaza’s policy. Here’s how to avoid insufficient balance errors: Check your FASTag balance regularly to ensure it’s adequately funded. Most FASTag providers allow you to set up automatic recharges and low-balance SMS alerts to prevent unexpected fund outages. These features are typically accessible through their mobile apps or web portals. We suggest users recharge their FASTag wallet via net banking, UPI, or dedicated apps to maintain sufficient balance beforehand. Contact your FASTag provider if you believe there’s a discrepancy with your wallet balance. This is one of the most common FASTag errors and fixes. FASTag Recharge Issues and Solutions FASTag recharge issues are another frequent concern for drivers. Sometimes, recharges may not reflect immediately, leading to halts at toll plazas. Here are some common fixes: Check your bank statement or transaction history for deductions if your FASTag recharge does not reflect within a few hours. If the problem persists, contact your FASTag provider, who can manually update your balance if necessary. Please double-check the amount entered before confirming the transaction. To minimise errors, we suggest using trusted payment platforms for recharges. Ensure you have sufficient balance in your bank account or wallet—the one you’re using to top up your FASTag funds. Also, look for any network connection drops during the top-up process to avoid FASTag recharge issues. FASTag Activation Problems and Solutions FASTag activation problems prevent new users from using their tags. In most cases, the root cause boils down to the initial setup process, usually related to entering incorrect registration details or an incomplete activation. Below are a few solutions: Double-check the vehicle details you provide during your FASTag activation, including the vehicle registration number (VRN) and owner’s name. Users are disallowed from signing up without a registered vehicle. Ensure all KYC documents (such as the vehicle’s registration certificate) are valid, properly scanned, and submitted correctly to your issuing bank’s portal or app. Follow the bank’s instructions carefully when linking your bank account to your FASTag ID. They can also walk you through it or manually link your account. If activation fails or you are unsure about your tag’s activation status, call your FASTag provider’s customer service helpline for further assistance. FASTag Compatibility Solutions for Drivers If the FASTag system fails to detect the vehicle’s tag, it can cause longer wait times for other drivers, and the operator may have to resort to manual toll collection. Sometimes, the older tolling infrastructure is also to blame. FASTag compatibility solutions that usually work include the following: Ensure you place the FASTag correctly on the vehicle’s windshield according to the issuer’s guidelines. Improper placement can obstruct the scanner’s view. Wipe the windshield area around the tag to remove dust or dirt that might interfere with detection. Toll plaza scanners may fail to read a worn-out or tampered-with tag. Consult your FASTag issuer about replacing the damaged tag with a brand-new one. If you have a blocklisted FASTag due to insufficient balance or other reasons, recharge your wallet and contact your provider. In addition to these fixes, ensure your FASTag is issued by a registered provider compliant with the National Electronic Toll Collection (NETC) system. Furthermore, if you frequently commute on routes with such compatibility issues, report the problem to your provider for resolution. Carry alternate payment methods as a backup until then. Common FASTag Errors and Fixes Related to Duplicate Toll Plaza Transactions FASTag problems related to payment processing at toll plazas are rare but not entirely unavoidable. Some common FASTag errors and fixes associated with duplicate toll plaza transactions are as follows: Monitor your transaction history to spot duplicate charges early. Nearly every FASTag app and online platform grants users access to detailed statements. Enable SMS or app notifications for every transaction to stay informed and take timely action. Should you notice a double deduction (or if you are charged an incorrect amount), promptly contact your bank or FASTag provider’s customer service to report the incident and request a refund. Keep records of your toll receipts for faster resolution. The debited toll amount varies depending on the type of vehicle. Be sure to review your FASTag account details for accurate vehicle information. Most providers allow easy correction via their portals. Taking proactive steps like these can prevent minor FASTag errors from becoming major inconveniences. Looking for Hassle-Free FASTag? Choose Avensprint. FASTag has proven to be a significant milestone towards building an automated, more efficient transportation system. Avensprint is here to help businesses and commuters navigate this digital landscape. By addressing common FASTag errors and fixes, we aim to provide a hassle-free experience for all users. We provide comprehensive, cutting-edge FASTag services and expert support to ensure your operations run smoothly. Choose Avensprint today for smarter, reliable FASTag solutions and unlock the full potential of your fleet. Common Queries Answered 1. How long is a FASTag valid? FASTags typically have a validity of five years from the date of issuance. However, the prepaid balance needs to be recharged periodically. Otherwise, you may run into FASTag activation problems. 2. What to do in case of a lost/stolen FASTag card? Immediately
